Getting it to you
Ascension ships NZ-wide from Christchurch. Orders are dispatched within 1–2 business days and tracked to your door, and shipping is free on orders over $75.
Delivery timeframes
| Destination | After dispatch | Shipping |
|---|---|---|
| South Island | 1–2 business days | Calculated at checkout |
| North Island | 1–3 business days | Calculated at checkout |
Timeframes are estimates from the point of dispatch and may vary with location and courier delays. Shipping is free on NZ orders over $75; below that it's calculated at checkout.
Returns
You have 30 days after receiving your order to request a return. Product needs to be unused, in its original packaging, with proof of purchase.
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1
Request a returnEmail connect@ascensioncoffee.co.nz within 30 days of delivery with your order number. Items sent back without requesting a return first can't be accepted.
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2
We'll send you a labelIf your return is accepted we'll email you a return shipping label, along with instructions on how and where to send your package.
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3
Refunded within 10 business daysOnce we've received and inspected your return we'll let you know whether it's approved, then refund your original payment method within 10 business days.
Shipping & returns questions
Quick answers to the ones we hear most.
Shipping
We currently ship within New Zealand only. We're working toward expanding internationally.
Shipping costs are calculated at checkout based on your delivery address, and shipping is free on New Zealand orders over $75.
Orders are processed within 1–2 business days. After dispatch, delivery is typically 1–2 business days to the South Island and 1–3 to the North Island. These are estimates and can vary with location and courier delays.
Yes. You'll get a confirmation email when your order is dispatched, followed by a tracking number so you can monitor delivery.
Please double-check your delivery address at checkout – Ascension isn't responsible for orders delivered to an incorrectly entered address. If you spot a mistake, contact us straight away and we'll help if the order hasn't shipped.
Get in touch and we'll work with the courier to resolve it as quickly as we can.
Returns
Email connect@ascensioncoffee.co.nz within 30 days of receiving your order. To be eligible, the product needs to be in the same condition you received it – unused and in its original packaging – with proof of purchase. Once your return is accepted we'll send a return shipping label and instructions.
Once we've received and inspected your return we'll let you know if it's approved. Approved refunds go back to your original payment method within 10 business days, though your bank can take a little longer to post it.
Please inspect your order when it arrives and contact us immediately if anything is damaged, defective or incorrect, so we can evaluate it and make it right.
Subscriptions
Yes – skip a delivery, change the frequency, or cancel entirely at any time from your account. There are no lock-ins.